Returns & Exchanges

At BioSteel, we stand behind the quality of our hydration and nutritional products. If you are not completely satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund.

1

Initiate Your Request

Contact our customer support team with your order number and the specific product details to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unopened product in its original packaging, ensuring the RMA number is clearly marked on the outside of the box.

3

Ship the Item

Send your package to our quality control facility using a trackable shipping service to ensure safe delivery and processing.

4

Receive Refund

Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing